Regulates and oversees the harness and thoroughbred horse racing industry, including off track betting locations. Records, Licenses, and Permits

Maintains a registry that allows individuals to report and opt out of unwanted telemarketing calls. Consumer Services More information: - Calls received 31 days after being on the registry may be reported to the FTC - An FAQ section is available on the website

Provides information on becoming licensed as a daycare provider, either at a center or a private home. Records, Licenses, and Permits More information: - Issues licenses and monitors all childcare centers and providers - Investigates complaints about unlicensed daycare centers

Enforces laws, ensures the safety and welfare of the public, and works to prevent and stop crime. Law Enforcement More information: - Complaints against a police officer can be made via phone, in person, or website - Provides recorded information on crime statistics for Baltimore County neighborhoods - Citizens on Patrol is coordinated through individual precincts and neighborhood associations - D.A.R.E. provides school outreach services related to drug use and healthy friendships - Drop boxes available to accept expired, unused, unwanted, or over-the-counter medications

Helps DHS customers who have a concern, inquiry, or complaint related to TDAP, TCA, OHEP, SNAP, child support, and other services. Complaint Reporting More information: - Accepts reports of suspected welfare fraud - Requests for support may be made by phone and online

Provides negotiation and advocacy services for customers facing complex utility issues. Utility Assistance More information: - Does not provide direct financial assistance - May be able to help customers with medical issues find financial assistance for utility bills

Provides advocacy around government benefits and other concerns and complaints. Government Advocacy More information: - Visit the website to locate senators by district

Provides affordable housing for individuals with HIV/Aide. Section 8 Housing More information: - Offers HUD home purchase counseling, information, and other housing resources

Investigates and helps protect the public from attorneys whose conduct violates the Maryland Attorneys' Rules of Professional Conduct and those engaged in the unauthorized practice of law. Consumer Services More information: - Complaints are reviewed to determine if the Rules of Professional Conduct were violated - Does not provide legal advice or help with fee recovery

Provides water service and bill assistance resources. Utility Assistance More information: - Emergency Services crews respond to utility-related issues - Assists with billing issues, such as lost bills, change of address, and issues paying bills on time - Payment plans and leak adjustment for high utility bills may be available - Evaluates and resolves issues. including sewer backups, dirty/ rust water, water pressure issues, water quality concerns, water leaks, and disruptions in service

Oversees the quality of care in healthcare facilities and programs. Quality Assurance/Improvement More information: - Accepts and investigates relevant complaints and incidents - - Monitors hospitals, labs, ambulatory care facilities, long-term care, assisted living programs, adult medical daycare, and services for individuals with developmental disabilities

Provides grants for utility bill related expenses via the Maryland RELIEF Act. Utility Assistance More information: - BGE offers customer service to answer questions about billing, collections, and emergencies - Customers with special needs may be eligible for deferred payment plans

Maintains a registry that allows individuals to report and opt out of unwanted telemarketing calls. Consumer Services More information: - Calls received 31 days after being on the registry may be reported to the FTC - An FAQ section is available on the website

Ensures that businesses follow consumer protection laws. Consumer Services More information: - Advocates for consumers and pursues legal action against businesses that violate the law - Shares business complaint records - Helps people and businesses resolve disputes through mediation - Licenses and registers certain types of businesses - Offers educational program

Enforces laws, ensures the safety and welfare of the public, and works to prevent and stop crime. Law Enforcement More information: - Complaints against a police officer can be made via phone, in person, or website - Provides recorded information on crime statistics for Baltimore County neighborhoods - Citizens on Patrol is coordinated through individual precincts and neighborhood associations - D.A.R.E. provides school outreach services related to drug use and healthy friendships - Drop boxes available to accept expired, unused, unwanted, or over-the-counter medications

Enforces laws, identifies and protects against crime, and apprehends criminals. Law Enforcement Agencies More information: - Receives complaints against police officers via written statement, website, and Internal Affairs Division

Helps residents with concerns and questions concerning Baltimore City services. Helplines and Information More information: - Prepares ceremonial documents and tracks citizen correspondence

Offers information and referral for various city services, including police, housing inspections, health department, solid waste, water issues, parks and recreation, public works, public health, safety, community service programs, and animal control. Helplines and Information

Helps patients find local dentists and investigates complaints about dentists in Maryland. Dental Referral Services

Provides assistance with complaints related to the public behavioral health system in Harford County. Advocacy

Provides licenses and permits for various facilities and responds to related complaints. Public Health and Safety More information: - Includes public and commercial swimming pools, water wells, waste disposal landfills, solid waste haulers, and tattoo parlors - Addresses complaints related to facility operations, air and noise pollution, and mosquito concerns

Enacts city laws, adopts and alters the city budget, and is responsible for the appropriation and issuance of bonds. Government Offices and Services More information: - The City Council is made up of 15 members, including the Mayor - Members are elected from 14 districts and the President is elected by all voters of the City - Meetings are open to the public

Provides information on becoming licensed as a daycare provider, either at a center or a private home. Records, Licenses, and Permits More information: - Issues licenses and monitors all childcare centers and providers - Investigates complaints about unlicensed daycare centers

Aims to eliminate inequity, discrimination, and inequality in the community. Advocacy More information: - Enforces public accommodations and ADA concerns - Accepts reports of unfair treatment by employer - Processes complaints against law enforcement - Enforces local wage laws and investigates complaints, including wage disputes and overtime issues

Monitors and inspects food establishments, healthcare facilities, daycare centers, and public facilities. Public Health and Safety More information: - Accepts and investigates complaints