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• Responds to complaints and issues commercial permits for open burning 
• Permits and monitors public swimming pools, spas, and other facilities
• Investigates various complaints, including septic failures and household waste discharge 
• Inspects and issues permits for food service facilities 
• Ensures private water and sewage systems meet regulations 
• Follows up on possible rabies exposures and conducts laboratory testing

• Investigates complaints against licensees 
• Takes action against licensees who fail to maintain Maryland's medical care standards or violate licensure laws

• Calls received 31 days after being on the registry may be reported to the FTC 
• An FAQ section is available on the website

• Accepts reports of suspected welfare fraud 
• Requests for support may be made by phone and online

• Calls received 31 days after being on the registry may be reported to the FTC 
• An FAQ section is available on the website

Enforces laws, ensures the safety and welfare of the public, and works to prevent and stop crime.

Law Enforcement

More information:
- Complaints against a police officer can be made via phone, in person, or website
- Provides recorded information on crime statistics for Baltimore County neighborhoods
- Citizens on Patrol is coordinated through individual precincts and neighborhood associations
- D.A.R.E. provides school outreach services related to drug use and healthy friendships
- Drop boxes available to accept expired, unused, unwanted, or over-the-counter medications

Provides information and handles complaints on a range of consumer issues.

Consumer Services

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- Offers information on FDA activities, types of products regulated, and product ingredients
- Regulates the safety, efficiency, and labeling of products, such as human and animal food, cosmetics, drugs, medical devices, and products that emit radiation
- Offers educational resources, publications on FDA , and speakers on topics related to food and drug safety

Provides information and handles complaints on a range of consumer issues.

Consumer Services

More information: 
- Offers information on FDA activities, types of products regulated, and product ingredients
- Regulates the safety, efficiency, and labeling of products, such as human and animal food, cosmetics, drugs, medical devices, and products that emit radiation
- Offers educational resources, publications on FDA , and speakers on topics related to food and drug safety

Enforces laws, identifies and protects against crime, and apprehends criminals.

Law Enforcement Agencies

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- Receives complaints against police officers via written statement, website, and Internal Affairs Division

• Residents connected to the public system who are experiencing a blockage should call the County before a plumber

Investigates and helps protect the public from attorneys whose conduct violates the Maryland Attorneys' Rules of Professional Conduct and those engaged in the unauthorized practice of law.

Consumer Services

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- Complaints are reviewed to determine if the Rules of Professional Conduct were violated
- Does not provide legal advice or help with fee recovery

Offers assistance to individuals who have been treated unfairly by a business.

Consumer Services

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- Includes complaints and disputes between landlords and tenants
- Does not provide legal advice

Provides licenses and permits for various facilities and responds to related complaints.

Public Health and Safety

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- Includes public and commercial swimming pools, water wells, waste disposal landfills, solid waste haulers, and tattoo parlors
- Addresses complaints related to facility operations, air and noise pollution, and mosquito concerns

• BGE offers customer service to answer questions about billing, collections, and emergencies 
• Customers with special needs may be eligible for deferred payment plans

• Resolves concerns related to Medicaid, Managed Care Organization, and the HealthChoice Program 
• The HealthChoice Helpline for Pregnant Women is available to help expectant and new mothers

Enforces laws, ensures the safety and welfare of the public, and works to prevent and stop crime.

Law Enforcement

More information:
- Complaints against a police officer can be made via phone, in person, or website
- Provides recorded information on crime statistics for Baltimore County neighborhoods
- Citizens on Patrol is coordinated through individual precincts and neighborhood associations
- D.A.R.E. provides school outreach services related to drug use and healthy friendships
- Drop boxes available to accept expired, unused, unwanted, or over-the-counter medications

Enforces laws, ensures the safety and welfare of the public, and works to prevent and stop crime.

Law Enforcement

More information:
- Accepts complaints against a police officer at any location, by mail, or email
- Coordinates gang, alcohol, and drug prevention programs
- Offers services to victims and witnesses of crimes, such as court accompaniment, updates on schedule changes, and notifications on case status
- Reentry programs include job training, housing, transportation, and referrals to reentry supports
- Child fingerprinting services available

Aims to eliminate inequity, discrimination, and inequality in the community.

Advocacy

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- Enforces public accommodations and ADA concerns
- Accepts reports of unfair treatment by employer
- Processes complaints against law enforcement
- Enforces local wage laws and investigates complaints, including wage disputes and overtime issues

• Helps with complaint filing and using mediation or arbitration services to resolve an issue 
• Provides education on scams and fraud 
• Maintains a website for consumers to report scams

Offers a consumer complaint center for issues involving phone, internet, TV, radio, emergency communications, and access for people with disabilities.

Consumer Services

​More information:
- Informal complaints can be filed online
- If the response to an informal complaint is not satisfactory, a rebuttal can be sent or a formal complaint can be filed

• Calls received 31 days after being on the registry may be reported to the FTC 
• An FAQ section is available on the website

• Calls received 31 days after being on the registry may be reported to the FTC 
• An FAQ section is available on the website

Enforces laws, ensures the safety and welfare of the public, and works to prevent and stop crime.

Law Enforcement

More information:
- Complaints against a police officer can be made via phone, in person, or website
- Provides recorded information on crime statistics for Baltimore County neighborhoods
- Citizens on Patrol is coordinated through individual precincts and neighborhood associations
- D.A.R.E. provides school outreach services related to drug use and healthy friendships
- Drop boxes available to accept expired, unused, unwanted, or over-the-counter medications

Provides information on becoming licensed as a daycare provider, either at a center or a private home.

Records, Licenses, and Permits

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- Issues licenses and monitors all childcare centers and providers
- Investigates complaints about unlicensed daycare centers

• Includes curb-to-curb service with lift-equipped buses and mobility vans with wheelchair lifts 
• Serves Baltimore City, Anne Arundel County, and Baltimore County, within 3/4 of a mile of any fixed-route service