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Enforces laws, ensures the safety and welfare of the public, and works to prevent and stop crime. Law Enforcement More information: - Complaints against a police officer can be made via phone, in person, or website - Provides recorded information on crime statistics for Baltimore County neighborhoods - Citizens on Patrol is coordinated through individual precincts and neighborhood associations - D.A.R.E. provides school outreach services related to drug use and healthy friendships

• Drop boxes available to accept expired, unused, unwanted, or over-the-counter medications

Provides assistance with complaints related to the public behavioral health system in Harford County. Advocacy

• Calls received 31 days after being on the registry may be reported to the FTC 
• An FAQ section is available on the website

• BGE offers customer service to answer questions about billing, collections, and emergencies 
• Customers with special needs may be eligible for deferred payment plans

Offers information on various occupational and professional licensing boards in the state. Records, Licenses, and Permits More information:

• Examines and licenses real estate brokers and salespersons.
• Manages and regulates boxing, kickboxing, mixed martial arts, and professional wrestling.
• Licenses home improvement contractors, subcontractors, and salespersons.
• Investigates consumer complaints regarding home improvement work.
• Criminal action is pursued against unlicensed persons.

• Accepts reports of power outages and electrical emergencies 
• Helps customers who want to apply for budget billing or are having issues with a bill 
• Offers a rebate program on select energy efficient refrigerators, air conditioners, and water heaters 
• Notifies customers about upcoming electrical issues 
• Shares tips to reduce energy usage and conserve resources

Provides information and handles complaints on a range of consumer issues. Consumer Services More information: 

• Offers information on FDA activities, types of products regulated, and product ingredients
• Regulates the safety, efficiency, and labeling of products, such as human and animal food, cosmetics, drugs, medical devices, and products that emit radiation
• Offers educational resources, publications on FDA , and speakers on topics related to food and drug safety

Licenses and inspects public and private facilities in Montgomery County. Records, Licenses, and Permits More information:

• Licenses various programs, services, and facilities
• Inspects food service, healthcare, nursing home, pool, recreational, and tanning salon facilities
• Accepts facility complaints and reports of foodborne illness

Enforces laws, ensures the safety and welfare of the public, and works to prevent and stop crime. Law Enforcement More information: - Complaints against a police officer can be made via phone, in person, or website - Provides recorded information on crime statistics for Baltimore County neighborhoods - Citizens on Patrol is coordinated through individual precincts and neighborhood associations - D.A.R.E. provides school outreach services related to drug use and healthy friendships

• Drop boxes available to accept expired, unused, unwanted, or over-the-counter medications

Provides negotiation and advocacy services for customers facing complex utility issues. Utility Assistance More information:

• Does not provide direct financial assistance
• May be able to help customers with medical issues find financial assistance for utility bills

Provides information on becoming licensed as a daycare provider, either at a center or a private home. Records, Licenses, and Permits More information:

• Issues licenses and monitors all childcare centers and providers
• Investigates complaints about unlicensed daycare centers

Provides licenses and permits for various facilities and responds to related complaints. Public Health and Safety More information:

• Includes public and commercial swimming pools, water wells, waste disposal landfills, solid waste haulers, and tattoo parlors
• Addresses complaints related to facility operations, air and noise pollution, and mosquito concerns

Sets and enforces consumer product safety standards, recalls, and bans. Consumer Services More information: 

• Accepts reports on hazardous products and injuries
• Does not handle complaints about automobiles, food, drugs, warranties, or repairs

Responds to related consumer complaints about rates and services for public utilities, gas and electric suppliers, and transportation companies. Government Offices and Services

Provides information on becoming licensed as a daycare provider, either at a center or a private home. Records, Licenses, and Permits More information:

• Issues licenses and monitors all childcare centers and providers
• Investigates complaints about unlicensed daycare centers

Provides information, referrals, and resources for behavioral health providers and services. Helplines and Information, Mental Health Services More information:

• Includes suicide prevention, harm reduction, substance use, mental health, crisis services, and more

• Bulk fuel assistance for oil, propane, kerosene, and others is available November 1st to March 31st 
• Utility bill assistance limited to every 12 months

Offers assistance to individuals who have been treated unfairly by a business. Consumer Services More information: - Includes complaints and disputes between landlords and tenants - Does not provide legal advice

Enforces laws, identifies and protects against crime, and apprehends criminals. Law Enforcement Agencies More information: - Receives complaints against police officers via written statement, website, and Internal Affairs Division

Enforces laws, ensures the safety and welfare of the public, and works to prevent and stop crime. Law Enforcement More information: - Complaints against a police officer can be made via phone, in person, or website - Provides recorded information on crime statistics for Baltimore County neighborhoods - Citizens on Patrol is coordinated through individual precincts and neighborhood associations - D.A.R.E. provides school outreach services related to drug use and healthy friendships

• Drop boxes available to accept expired, unused, unwanted, or over-the-counter medications

Investigates complaints of discrimination and seeks to resolve complaints through informal mediation or formal conciliation. Legal Services More information: - Offers specialized services for families affected by incarceration to address pre-release barriers - Teaches conflict resolution at local detention centers

Enforces state laws and codes governing the insurance industry. Consumer Services More information:

• Investigates consumer complaints and fraudulent insurance claims and practices
• Regulates financial condition and benefit provisions of HMO's to protect consumers
• Accepts consumer complaints online and by email

Enforces laws, ensures the safety and welfare of the public, and works to prevent and stop crime. Law Enforcement More information: - Complaints against a police officer can be made via phone, in person, or website - Provides recorded information on crime statistics for Baltimore County neighborhoods - Citizens on Patrol is coordinated through individual precincts and neighborhood associations - D.A.R.E. provides school outreach services related to drug use and healthy friendships

• Drop boxes available to accept expired, unused, unwanted, or over-the-counter medications

Monitors and inspects food establishments, healthcare facilities, daycare centers, and public facilities. Public Health and Safety More information:

• Accepts and investigates complaints

Helps resolve complaints related to the county government's failure to act in accordance with Title 2 of the Americans with Disabilities Act. Government Offices and Services More information:

• Provides technical assistance and staff training
• Identifies and supervises the correction on noncompliant buildings and programs