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10903 New Hampshire Avenue, WO-22/1115, Silver Spring, MD 20993

Provides information and handles complaints on a range of consumer issues.

Consumer Services

More information: 
- Offers information on FDA activities, types of products regulated, and product ingredients
- Regulates the safety, efficiency, and labeling of products, such as human and animal food, cosmetics, drugs, medical devices, and products that emit radiation
- Offers educational resources, publications on FDA , and speakers on topics related to food and drug safety

3410 Court House Drive, Ellicott City, MD 21043

Enforces laws, identifies and protects against crime, and apprehends criminals.

Law Enforcement Agencies

More information:
- Receives complaints against police officers via written statement, website, and Internal Affairs Division

7201 Corporate Center Drive, Baltimore, MD 21076

Offers transportation for individuals with disabilities who cannot use regular public transportation.

Transportation

More information:
- Includes curb-to-curb service with lift-equipped buses and mobility vans with wheelchair lifts

5601 Metro Drive, Suite B, Baltimore, MD 21215

Provides information on becoming licensed as a daycare provider, either at a center or a private home.

Records, Licenses, and Permits

More information:
- Issues licenses and monitors all childcare centers and providers
- Investigates complaints about unlicensed daycare centers

409 Washington Avenue, Suite LL8, Towson, MD 21204

Provides information on becoming licensed as a daycare provider, either at a center or a private home.

Records, Licenses, and Permits

More information:
- Issues licenses and monitors all childcare centers and providers
- Investigates complaints about unlicensed daycare centers

8250 Old Montgomery Road, Columbia, MD 21045

Manages and maintains Howard County's public water and wastewater systems.

Water and Sewer Service

More information:
  • Residents connected to the public system who are experiencing a blockage should call the County before a plumber

3300 North Ridge Road, Suite 190, Ellicott City, MD 21043

Provides information on becoming licensed as a daycare provider, either at a center or a private home.

Records, Licenses, and Permits

More information:
- Issues licenses and monitors all childcare centers and providers
- Investigates complaints about unlicensed daycare centers

200 Saint Paul Place, Suite 2700, Baltimore, MD 21202

Enforces state laws and codes governing the insurance industry.

Consumer Services


More information:
- Investigates consumer complaints and fraudulent insurance claims and practices
- Regulates financial condition and benefit provisions of HMO's to protect consumers
- Accepts consumer complaints online and by email

3105 Emmorton Road, Suite 1A-B, Abingdon, MD 21009

Provides information on becoming licensed as a daycare provider, either at a center or a private home.

Records, Licenses, and Permits

More information:
- Issues licenses and monitors all childcare centers and providers
- Investigates complaints about unlicensed daycare centers

1075-C Sherman Avenue, Hagerstown, MD 21740

Provides information on becoming licensed as a daycare provider, either at a center or a private home.

Records, Licenses, and Permits

More information:
- Issues licenses and monitors all childcare centers and providers
- Investigates complaints about unlicensed daycare centers

201 Baptist Street, Suite 32, Salisbury, MD 21801

Provides information on becoming licensed as a daycare provider, either at a center or a private home.

Records, Licenses, and Permits

More information:
- Issues licenses and monitors all childcare centers and providers
- Investigates complaints about unlicensed daycare centers

6424 Windsor Mill Road, Gwynn Oak, MD 21207

Enforces laws, ensures the safety and welfare of the public, and works to prevent and stop crime.

Law Enforcement

More information:
- Complaints against a police officer can be made via phone, in person, or website
- Provides recorded information on crime statistics for Baltimore County neighborhoods
- Citizens on Patrol is coordinated through individual precincts and neighborhood associations
- D.A.R.E. provides school outreach services related to drug use and healthy friendships
- Drop boxes available to accept expired, unused, unwanted, or over-the-counter medications

2 Center Road, Suite 110, Baltimore, MD 21201

Provides grants for utility bill related expenses via the Maryland RELIEF Act.

Utility Assistance

More information:
  • BGE offers customer service to answer questions about billing, collections, and emergencies 
  • Customers with special needs may be eligible for deferred payment plans

200 Harry S. Truman Parkway, Suite 300, Annapolis, MD 21401

Investigates and helps protect the public from attorneys whose conduct violates the Maryland Attorneys' Rules of Professional Conduct and those engaged in the unauthorized practice of law.

Consumer Services

More information:
- Complaints are reviewed to determine if the Rules of Professional Conduct were violated
- Does not provide legal advice or help with fee recovery

45 L Street Northeast, Washington, DC 20554

Offers a consumer complaint center for issues involving phone, internet, TV, radio, emergency communications, and access for people with disabilities.

Consumer Services

More information:
- Informal complaints can be filed online
- If the response to an informal complaint is not satisfactory, a rebuttal can be sent or a formal complaint can be filed

5303 Spectrum Drive, Suite G, Frederick, MD 21703

Provides information on becoming licensed as a daycare provider, either at a center or a private home.

Records, Licenses, and Permits

More information:
- Issues licenses and monitors all childcare centers and providers
- Investigates complaints about unlicensed daycare centers

100 Maryland Avenue, Rockville, MD 20850

Ensures that businesses follow consumer protection laws.

Consumer Services

More information:
- Advocates for consumers and pursues legal action against businesses that violate the law
- Shares business complaint records
- Helps people and businesses resolve disputes through mediation
- Licenses and registers certain types of businesses
- Offers educational program

8901 Herrmann Drive, Suite A, Columbia, MD 21045

Helps patients find local dentists and investigates complaints about dentists in Maryland.

Medical Care

100 South Charles Street, Tower 2, 5th Floor, Baltimore, MD 21201

Provides affordable housing for individuals with HIV/Aide.

Section 8 Housing

More information:
  • Offers HUD home purchase counseling, information, and other housing resources

201 West Preston Street, Baltimore, MD 21201

Helps Medicaid/ Medical Assistance recipients understand their benefits and access medical care.

Medicaid Information/Counseling

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  • Resolves concerns related to Medicaid, Managed Care Organization, and the HealthChoice Program 
  • The HealthChoice Helpline for Pregnant Women is available to help expectant and new mothers

255 Rockville Pike, 1st Floor, Suite 100, Rockville, MD 20850

Licenses and inspects public and private facilities in Montgomery County.

Facility Licensing and Inspection

More information:
  • Licenses various programs, services, and facilities 
  • Inspects food service, healthcare, nursing home, pool, recreational, and tanning salon facilities 
  • Accepts facility complaints and reports of foodborne illness

100 North Holliday Street, Baltimore, MD 21202

Enacts city laws, adopts and alters the city budget, and is responsible for the appropriation and issuance of bonds.

Government Offices and Services

More information:
- The City Council is made up of 15 members, including the Mayor
- Members are elected from 14 districts and the President is elected by all voters of the City
- Meetings are open to the public

1 Harry S Truman Parkway, Annapolis, MD 21401

Accepts complaints and grievances regarding mental healthcare experiences in Anne Arundel County.

Mental Health Complaints/Grievances

1600 Pennsylvania Avenue Northwest, Washington, DC 20500

Maintains a registry that allows individuals to report and opt out of unwanted telemarketing calls.

Consumer Services

More information:
  • Calls received 31 days after being on the registry may be reported to the FTC 
  • An FAQ section is available on the website

199 Taylor Avenue, Annapolis, MD 21401

Enforces laws, ensures the safety and welfare of the public, and works to prevent and stop crime.

Law Enforcement

More information:
- Accepts complaints against a police officer at any location, by mail, or email
- Coordinates gang, alcohol, and drug prevention programs
- Offers services to victims and witnesses of crimes, such as court accompaniment, updates on schedule changes, and notifications on case status
- Reentry programs include job training, housing, transportation, and referrals to reentry supports
- Child fingerprinting services available