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  • Montgomery County Office of Consumer Protection

    Agency: Montgomery County Office of Consumer Protection

    OVERVIEW: Enforces consumer protection laws and issues certain business licenses and registrations.

    1) ENFORCEMENT: Helps consumers resolve complaints against merchants where the transaction has a nexus in the county. Initiates legal action (civil, penal and criminal) against businesses that violate the law. Discloses business complaint records. Offers educational brochures and programs. Advocates on behalf of consumers, energy and environmental issues. Offers assistance regarding purchases of most products or services, administers the County's Domestic Worker Law (and model contracts), the County's Radon Law, certain real estate disclosures, as well as estimated property tax disclosures.

    2) ALTERNATIVE DISPUTE RESOLUTION: Provides conciliation services to consumer-merchant disputes, free formal mediation in consumer-merchant disputes, and free formal mediation in business-to-business disputes.

    3) BUSINESS LICENSES: Licenses business who serve as new home builders in the county (as defined by local laws). Has jurisdiction over, and registers, automotive repair shops, automotive body shops, towing services, electronic (TV, radio, appliances, etc.) repair services, and commercial parking lots. Licenses secondhand personal property dealers (pawn shops, consignment shops, auction houses, etc) for the Police department.

    • 100 Maryland Avenue
      Rockville, MD 20850

    Agency: Montgomery County Office of Consumer Protection

    Languages Available: All available by phone interpreter, Arabic, Cantonese, Farsi, Korean, Mandarin, Spanish, Vietnamese

    Payment Description: Free

    Intake and Eligibility: Transactions involving county residents or businesses.

    Areas Served:
    • Montgomery County

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