NEGOTIATION ASSISTANCE: Regulates rates and services for public utilities including gas, electricity, telephone, water (cannot assist with Baltimore City residents), sewerage, steam heating, and most common carriers engaged in transportation within the state. Licenses gas and electric suppliers. A list of licensed suppliers is on the website: https://www.psc.state.md.us/electricity/electric-supplier/
Complaints must be filed in writing by either mailing/faxing on completing the online complaint form: https://www.psc.state.md.us/online-complaints/
PSC regulates 22 water and water/sewage systems in the following eight counties:
*A caller can print the Physician Certification Form from the PSC website.*
*A caller can print the Complaint Form from the PSC website.*
*A caller can request a Referee Meter Test for $10.00 from the PSC website.*
NOTE ON APPROPRIATE REFERRALS:
o If a customer has a dispute with a utility company or a gas and electric supplier, it may be useful to call the PSC after calling the company first. Consumers who do not call the company first will be referred back to the company.
o If service is off, the utility company can and normally does demand payment of the full outstanding amount due plus a reconnection fee and security deposit.
o When the service is already off, to have it reconnected, or if consumer has a termination notice, the consumer should be referred to the Office of Home Energy Programs (OHEP) and Fuel Fund for financial assistance.
CONSUMER AFFAIRS DIVISION: Responds to complaints from consumers about regulated public utilities operating within the state. Call 410-767-8028, press 1 for Spanish or press 2 for English.
INTAKE: If a client has a dispute, they can submit it online at http://www.psc.state.md.us or fax it to 410-333-6844. Disputes MUST be in writing.
*Customers can access this service for assistance as many times as needed. PSC will make available on a case-by-case basis.
Agency: Maryland State Public Service Commission
Languages Available: Spanish
Payment Description: None.
Intake and Eligibility: Open to anyone.
- Allegany County
- Anne Arundel County
- Calvert County
- Cecil County
- Charles County
- Frederick County
- Harford County
- Wicomico County
- Baltimore City County
- Baltimore County