CORONAVIRUS UPDATES: Under the Governor's orders, utility companies are required to assist customers whose service is currently turned off. If someone is having issues getting their utilities, including cell phone service, turned back on, contact the Office of People’s Counsel and have available the following information:
If electric, gas, private water or landline services are currently off due to non-payment:
- Try to negotiate with the provider an immediate reconnection and payment plan for the past due bill on the account.
- If the provider will not negotiate an immediate reconnection, contact OPC at DLinfo_opc@maryland.gov. Include the name of the utility company, a description of the reasons given for the denial, and contact information in the email.
If cable television, internet, wireless cell phone, or residential water/gas/electric services are currently off due to non-payment:
- Try to negotiate with the provider an immediate reconnection and a payment plan for the past due bill on the account.
- If the provider will not negotiate an immediate reconnection contact the Office of the Attorney General Consumer Protection Division Hotline at 410-528-8662/888-743-0023 or make a complaint online to the Office of the Attorney General at http://www.marylandattorneygeneral.gov/Pages/CPD/Complaint.aspx
** NOTE: Does not provide financial assistance **
RECEIVES COMPLAINTS: Receives complaints about utility rates and services, and offers resource for community assistance. Complainant may be referred to Public Service Commission or advised of legal rights pertaining to utility service and referred to another appropriate non-profit service.
6 Saint Paul Street
Agency: Maryland Office of People's Counsel
Languages Available: Spanish
Payment Description: None.
Intake and Eligibility: Elderly and/or disabled persons with a complaint about a residential regulated utility issue. Especially those with medical equipment in jeopardy of being turned off or have already been turned off.